Self-Exclusion

At Masaya 365 Casino, responsible gaming is crucial for a safe and enjoyable experience. Our self-exclusion program is designed for players who feel they need a break from gambling, providing them with the tools to take control of their gaming habits.

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What is Self-Exclusion?

Self-exclusion allows players to limit their time at the casino for a certain amount of time or forever. These choices benefit people who are worried about their spending and want to take action to control it.

How to Self-Exclude

To self-exclude at Masaya 365 Casino, follow these straightforward steps:

Access the Responsible Gaming Section: Navigate to the responsible gaming area on our website.
Select Your Exclusion Duration: Choose how long you want to self-exclude, with options ranging from a few days to several months or permanently.
Complete the Self-Exclusion Form: Fill out the required information in the self-exclusion form.
Submit Your Request: After reviewing your information, submit the form. You will receive an email confirmation.

Effects of Self-Exclusion

Once you have self-excluded, your access to your Masaya 365 account will be suspended. During this time, you cannot engage in any gaming activities. This measure will give you time to reflect and regain control over your gaming habits.

Support Resources Available

We understand that self-exclusion can be a challenging decision. Therefore, we offer various support resources:

Educational Materials: Access guides that provide insights into responsible gaming practices and information on recognizing gambling-related issues.
External Support Services: We can connect you with professional help, including counseling and support groups, for those struggling with gambling addiction.
Customer Support: Our dedicated team can assist you with any questions or concerns regarding the self-exclusion process.

Conclusion

Masaya 365 Casino is committed to fostering a responsible gaming environment. Our self-exclusion program is one tool we provide to help players maintain control over their gaming activities. If you need a break, we encourage you to utilize this option and seek support when needed. Your well-being is our priority.

Frequently Asked Questions

1. What is self exclusion?

Self exclusion is a choice to temporarily or permanently stop yourself from accessing your Masaya 365 Casino account. This option is for players who feel they need a break from gambling to help manage their habits.

2. How do I self exclusion?

If you want to self exclusion, visit the responsible gaming section of our website. There, you can fill out a form to exclude yourself. You can choose how long you want to be banned, from a few days to a few months, or for good. After you send the form, you will receive a proof email.

3. What happens when I self exclusion?

Your account will be temporarily or permanently closed when you self-exclude, depending on your choice. During this time, you won’t be able to log in, make deposits, or play any games at Masaya 365 Casino. This helps you take a break from gambling.

4. Can I change my mind after I self exclusion?

You can log back into your account after the self exclusion period is over. However, if you decide to be permanently blocked, you can’t. If you want to discuss your choices, our customer service team can help.

5. What support is available during self exclusion?

While you are self excluded, you can get help from several places. We can give you information about playing video games responsibly and connect you with professional help, such as support groups and therapy. You can also get help from our customer service team if you have any questions.